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FAQs

Frequently Asked Questions

We ship out from El Monte, California

Go to our email submission form and Contact Us directly. Our customer service team will be happy to help with any other question you may have!

If you are a registered KWS customer, you may check the status of your order online. For questions regarding the status of your order or if you are not a registered member, you may contact our Customer Service representatives at 1-888-505-3698 or email us. For fastest service, please provide your order number when making inquiries.

We are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

No. All KitchenWare Station products must be returned to the website they were originally purchased from.

You may contact our customer service team, one of our representative will arrange a replacement for you.

We offer FREE shipping to all of our customer within the Continental United States!!

If you need your items to arrive faster, we also offer FedEx Express and FedEx Second Day service. The shipping cost will be determined by the weight of the items you order.

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