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Return Policy

Sales Terms

Warranty valid only in USA, excluding Hawaii, Alaska and Puerto RicPrice and Specification

KitchenWare Station reserves the right to change the price and specifications of the equipment and/ or material without notice. Prices are F.O.B plant of manufacture.

Cancellation

Please contact our customer service team immediately if you would like to cancel an order. Please note that if an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled.

In order to maintain accuracy and efficiency in our order process, we are unable to modify any orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Service Team to see if the order can be canceled and then reordered with your desired modifications.

If we cannot cancel an order that you no longer want or want to modify, please refer to our Return Policy.

Freight Class

All KitchenWare Station products ship under 100-110 freight classification.

Return Policy

Equipment: Prior Authorization must be granted by KitchenWare Station before equipment can be returned for a refund. Returns will only be authorized within 30 days of invoice date. Equipment approved for return is subject to a 15% restocking charge, and must be returned within 15 days after authorization. Returned equipment must be shipped freight pre-paid via FedEx or UPS, packed in original carton/ packaging, and received in good unused unworn condition. Please note that if the package arrive used, damage or materially different than how it was originally shipped to the buyer, there will be a restocking fee of up to 50% of the product original price to the buyer.

Part: In order to maintain good use-by dates in our inventory, we are unable to accept returned consumable products. As is with all the items we carry, our goal is to deliver high quality products that provide optimal customer satisfaction. By not accepting returned consumable products we can ensure the product you order is good-to-use, untampered with, and has adequate shelf life. Please contact a Customer Service Team if you further assistance.

KitchenWare Station reserves the right to examine any product claimed to be defective. If after review the product is not deemed defective, KitchenWare Station reserves the right to deny payment for repair and labor. This warranty is effective from the date of invoice. No warranty is given to subsequent transferees. If product is deemed defective, KitchenWare Station will, during normal working hours, through one of its Branches or authorized servicing outlets repair or replace as its option.

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